Frequently Asked Questions
1. How long does it take to receive my order?
Once your order is placed, it will typically take 2-3 business days for us to process and ship your items. Shipping times will vary depending on your location, but you can expect to receive your order within 7-10 business days.
2. Do you offer international shipping?
Yes, we offer international shipping to most countries. However, please note that international shipping may take longer and additional customs fees may apply. Please check with your local customs office for more information.
3. Can I return or exchange my purchase?
Yes, we have a 14-day return policy. If you are not satisfied with your purchase, you can contact us within 14 days of receiving your item to request a return or exchange. Please note that the item must be in its original condition and packaging.
4. How do I initiate a return or exchange?
To initiate a return or exchange, please contact us at scott@thinktinkphotography.com with your order number and reason for return or exchange. We will provide you with further instructions on how to proceed.
5. What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately at scott@thinktinkphotography.com. We will work with you to resolve the issue and provide a replacement or refund if necessary.
6. Can I cancel or change my order?
We strive to process and ship orders as quickly as possible. If you need to cancel or change your order, please contact us as soon as possible at scott@thinktinkphotography.com. We will do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make any changes.
7. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.
8. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.
10. Do you offer gift wrapping?
At this time, we do not offer gift wrapping services. However, our products are carefully packaged to ensure they arrive in perfect condition.